Condiciones de venta y de reserva
1. The seller
LE JOLENE, SARL, 23 rue Georges Clemenceau, 14700 Falaise, France · SIRET 539 409 995 00039 · contact@lejolene.fr · 02 31 40 13 14.
2. The gift card
The gift card entitles the holder to a meal at Le Jolène up to its value, chosen when ordering between €15 and €500. Prices are in euros, all taxes included.
It covers the whole bill, drinks included, at lunch or dinner, during the restaurant's opening hours, and can be combined with current offers and set menus. We recommend booking and mentioning that you will pay with a gift card.
3. Validity
The card is valid for 12 months from the date of purchase; its expiry date is shown on the card. After that date it is no longer valid: it can neither be used nor refunded.
4. Use
The card is presented when paying (printed or on a phone) and is used in a single visit. If the bill is lower than its value, the difference is neither given back in cash nor kept as a credit; if it is higher, the balance is paid on the spot. The card cannot be exchanged for cash and, apart from the right of withdrawal, is not refundable.
The card may be given to anyone: it can be used by whoever presents it. Each card carries a unique, single-use code: keep it to yourself until it is used.
5. Ordering and payment
Orders are placed on the gift card page: you choose the amount, the recipient and how it is sent, then check your order and accept these terms before paying. Payment is made by card through Stripe, a secure payment provider: Le Jolène never has access to your card details. The sale is concluded once payment is confirmed. An invoice is available on request.
6. Delivery
The gift card is sent by email as soon as payment is confirmed, to the address you entered and, if you asked for it, straight to the recipient. It shows its code, value, expiry date and a link to display or print it. If the email does not reach you, or if the card is lost, write to us and we will send the link again. A card that has already been used cannot be replaced.
7. Right of withdrawal
You have 14 days from purchase to withdraw, without giving any reason, as long as the card has not been used. Simply write to contact@lejolene.fr with the card's code, for example using the form below (its use is optional). You will be refunded within 14 days of your request, using the same payment method, at no cost; the card is then cancelled.
Withdrawal form (copy into an email)
To LE JOLENE, 23 rue Georges Clemenceau, 14700 Falaise, France, contact@lejolene.fr:
I hereby give notice that I withdraw from my contract for the purchase of the gift card below.
Card code: … · Ordered on: … · Name: … · Address: …
Date: … · Signature (if sent on paper)
8. Complaints and disputes
For any question or complaint: contact@lejolene.fr or 02 31 40 13 14. We always try to find an amicable solution. These terms are governed by French law.
9. Table bookings
Booking on this website is free and involves no payment: no card is requested. Only your name, the number of guests and a phone number are needed; if you give an email address, we send you a confirmation and a cancellation link. Online bookings are available for up to 8 guests; for larger groups or special requests, please call us on 02 31 40 13 14.
Your table is held for the chosen day, service and time. If you cannot come, please let us know as early as possible, using the cancellation link, by phone or at reservation@lejolene.fr, so the table can go to other guests.
To prevent abuse, the website runs automatic checks (protection against bots, a limited number of bookings from the same device). When several bookings share the same phone number or email address for the same service, or look unusual, we may call you to confirm them; a booking that cannot be confirmed may be cancelled.
During exceptional closures or holidays, online booking is closed on the dates concerned and a banner on the website announces it. If something unforeseen forces us to close after you have booked, we will contact you using the details you gave. Online booking may also be suspended temporarily, in which case the restaurant's phone number is shown.
10. Your data and cookies
The information you enter is only used to issue and send the gift card, to manage your booking and to contact you about it; it is never sold or passed on. The website measures its audience without cookies unless you accept them; you can change your mind at any time with the “Cookies” link at the bottom of the page. See our privacy policy and its cookies section.