Privacy policy

Who is responsible

LE JOLENE, SARL, 23 rue Georges Clemenceau, 14700 Falaise. Contact: contact@lejolene.fr.

What we collect

When you book: your name, phone number and, if you give them, your email (to receive the confirmation and reminder) and a note. When you buy a gift card: your name, email, the recipient's name and your message. Payment is handled by Stripe, our payment provider; we never see your card.

Why

To manage your booking (confirmation, a reminder the day before, and one request for a review after your visit, which you can decline) and to send your gift card. If you tick the box (or agree over the phone), to send you our news and offers: events, new menu, promotions. Every message includes an unsubscribe link.

How long

Bookings are kept for three years so we can recognise regulars and their preferences. You can ask for them to be deleted at any time.

Who can see it

Only the Le Jolène team. Data is hosted in France (o2switch) and is never sold or shared.

Cookies and audience measurement

No advertising cookies, no tracker from another company. We measure visits ourselves, on our own server in France, to improve the site: pages viewed, time spent, where visitors come from (search engine, social network…), type of device, and the booking steps reached.

If you decline or do not answer the banner, nothing is stored on your device: a visit is counted anonymously with a code that changes every day, so you cannot be followed from one day to the next. If you accept, a cookie “jol_v” (13 months) also recognises your next visits. Your choice is kept in a cookie “jol_consent” (6 months) and can be changed at any time with the “Cookies” link at the bottom of every page. Raw measurement data is deleted after 25 months.

To prevent abuse of online booking (robots, repeated bookings), we keep with each online booking a fingerprint of the connection (an irreversible code derived from the IP address, never the address itself). A session cookie is used only when the team logs in to the private area.

Your rights

Access, correction, deletion, objection: write to contact@lejolene.fr. You can also contact the CNIL (cnil.fr).